What is an Unauthorized Transaction?
An unauthorized transaction is any transaction that you didn’t make and you didn’t permit anyone else to make. Unauthorized transactions could be made by someone you don’t know, who finds or steals your account or your account information. Or they could be made by someone you know but who didn’t have your permission to use your account.
1. Unexpected Email Notification
DigiFT customers will receive an email notification when they submit a request for certain account setting changes on the DigiFT website. For example, these include your account password, email, mobile number, etc.
In the event that you receive such an email notification when this transaction was not initiated by you, we recommend that you immediately change your account password registered with us.
If at this stage you are unable to access your account, kindly reach out to us via our official email: Support@digift.com.sg
2. Unauthorized Wallet Transactions
However, as a DeFi platform, DigiFT tokens can be traded on-chain directly using their Private Wallet.
Whilst DigiFT-minted Security tokens can only be transferred to whitelisted wallet addresses owned by DigiFT clients, DigiFT cannot apply the same restriction to non-DigiFT issued tokens circulating in the secondary market. These include tokens like BTC, ETH or USDC that may reside in your wallet.
In event that you notice unauthorized transactions in your wallet, we recommend that you notify us immediately via our official email: Support@digift.com.sg
3. Unauthorized Trades
Upon completion of a trade, DigiFT customers will receive contract notes in their account the next business day.
In the event that you receive a contract note for a transaction on your account not initiated by you, we recommend that you kindly reach out to us via our official email: Support@digift.com.sg
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